Protecting our members is always our number one priority. Whenever there is a question regarding the security of any aspect of our members’ privacy, a number of high-alert safeguards go immediately into effect.We are currently investigating and working with local and state law enforcement officials to determine first if this suspicion can be confirmed, and if so to continue any and all measures to ensure that our members incur NO LOSSES and are protected in every way.
We now believe that on May 21st an individual or individuals attempted to compromise our ATM machine at 870 Main Street, Sanford by implanting an electronic skimming device in order to steal users’ card information.
We believe this is an isolated incident, and we don’t know yet the extent of the violation, but we know that the number of cards involved is a very small fraction of cards we have in the community.
Most important, we will take every single step necessary to make absolutely certain that members incur ZERO LOSSES as a result of this.
It goes without saying, that protecting our members is always our number one priority. Whenever there is a question regarding the security of any aspect of our members’ privacy, a number of high-alert safeguards go immediately into effect.
As soon as there was a hint of suspicion regarding this one ATM, our York County staff immediately initiated extra precautions in monitoring members’ accounts for any inconsistencies.
Monitoring accounts with both human and computerized analysis is a safety feature we’re actively engaged in on a daily basis. Our members can also take comfort in knowing that their accounts have extensive insurance coverage that protect them from losses due to fraud. We can assure them that their accounts with us are completely safe.
We have introduced software to thwart fraudulent transactions. What’s more, as thieves become more sophisticated in their attempts to steal information, we have responded with anti-skimming technology of our own and we will continue to do so.
At any time, members who suspect fraudulent activity on their accounts should call us immediately at 1-800-639-2802 or come into any of our branches. In such cases, our policy is to deposit those missing funds back to their accounts. For more information about protecting yourself from skimming devices, please visit the link below for a resource from the FBI.
To report your card stolen outside of regular business hours, please call: 1-800-472-3272.
Thank you for your patience and understanding while we continue to work with authorities on this investigation.